Gold Bat Game Terms & Conditions — Your Rights & Responsibilities

By using Gold Bat Game (hereinafter referred to as the "Platform" or "we"), you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please discontinue use of the Platform.

These Terms & Conditions have been drawn up in accordance with the laws of Bangladesh and international gaming regulations. Gold Bat Game operates under an international license and conducts all activities within a legitimate legal framework.

• These Terms & Conditions constitute the entire agreement between you and Gold Bat Game.
• In the event of any dispute, Gold Bat Game's interpretation shall be considered final.
• While these Terms are written in Bengali, in the event of any conflict with the English version, the English version shall prevail.

To open an account at Gold Bat Game, the following requirements must be met. All information provided at the time of registration must be truthful and accurate.

Registration Eligibility Requirements

• You must be 18 years of age or older.
• You must hold a valid national identity card.
• You must have an active Bangladeshi mobile number registered in your name.
• You must not have any existing account with Gold Bat Game.

KYC (Know Your Customer) Verification

For security purposes, Gold Bat Game verifies the identity of all members. A scanned copy of your national ID and a selfie must be submitted before your first withdrawal. Withdrawals will not be processed until KYC verification is complete.

All financial transactions at Gold Bat Game are handled transparently and in accordance with clearly defined rules. The key terms for deposits and withdrawals are outlined below.

Deposit Policy

• The minimum deposit amount is ৳200 (may vary by payment method).
• Deposits must be made exclusively from a payment method registered in your own name.
• Deposits made from another person's account will be refunded, and the account may be subject to investigation.

Withdrawal Policy

• KYC verification must be completed before withdrawals can be processed.
• BKash and Nagad transactions are typically processed within 15–30 minutes.
• City Bank Transfers may take 1–2 hours, while other bank transfers may take 2–4 hours.
• Gold Bat Game does not charge any withdrawal fees; however, fees may apply from your payment provider.
• Gold Bat Game reserves the right to request additional verification for any suspicious transactions.

Gold Bat Game offers a variety of bonuses and promotions. Each bonus carries specific terms that must be followed.

General Bonus Policy

• The wagering requirements for each bonus are clearly stated on the bonus offer page.
• Bonus funds cannot be withdrawn directly — wagering requirements must be completed first.
• A new bonus cannot be added while one is already active, unless specifically authorized.
• Gold Bat Game reserves the right to modify or cancel any bonus offer at any time.

Daily Rewards Section Terms

Cashback and reward points offered under the Daily Rewards section are subject to their own terms. Points generally expire if unused within 30 days. Visit the Daily Rewards page for full details.

All games on Gold Bat Game are governed by specific rules, which can be found on each game's individual page.

• Our certified RNG system ensures that every game outcome is entirely random and not predetermined.
• In Live Casino games, the dealer's decision is final. In the event of a technical error, Gold Bat Game reserves the right to void the round.
• Separate rules apply to pre-match bets and live bets placed on the sportsbook.
• If a game is interrupted due to a technical issue, the system will automatically attempt to restore the round. If a full recovery is not possible, the bet amount will be refunded.
• The odds confirmed at the time a bet is placed will remain valid, even if the odds change on the sportsbook afterwards.

The following activities are strictly prohibited on Gold Bat Game. Violating these rules will result in permanent account termination and may lead to forfeiture of your balance.

• Creating multiple accounts under the same person's name.
• Creating or operating an account using another person's identity.
• Strategically exploiting the bonus system (bonus abuse).
• Exploiting the system through match-fixing or coordinated group betting.
• Using computer programs or bots to play games automatically.
• Using Gold Bat Game's brand or identity without prior authorization.
• Attempting unauthorized access to another player's account.

Gold Bat Game may suspend or permanently close an account under the following circumstances.

Temporarily Suspended

• Withdrawals may be placed on hold if KYC verification is pending.
• Accounts may be temporarily locked for security investigations.

Permanent Ban

• If any prohibited activity under Section 6 is proven.
• If evidence of registration using false information is found.
• If the account is identified as belonging to a minor.

Prior to permanent termination, Gold Bat Game will give the member in question an opportunity to explain. Any fair balance (excluding bonuses) will be returned during the investigation period.

Gold Bat Game believes gaming is for entertainment, not addiction. That's why Responsible Gaming is an integral part of our Terms & Conditions.

• Each member can set daily, weekly, or monthly betting limits.
• You may take a Cooling-off period of 7, 14, or 30 days at any time.
• Self-exclusion can be set for a minimum of 6 months up to a permanent basis.
• If signs of gaming addiction are detected, Gold Bat Game will provide information on support organizations.

Gold Bat Game takes all complaints seriously and works to resolve them promptly. Please follow the steps below to submit a dispute.

• Step 1: Submit a complaint via support chat or by emailing [email protected].
• Step 2: Gold Bat Game will provide an initial response within 48 hours.
• Step 3: Complex cases will be fully investigated and resolved within 5 business days.
• Step 4: If you are not satisfied with the resolution, you may contact an international gaming arbitration body.

In the event of a financial dispute, system logs and transaction records will serve as the final evidence. All records are retained for a minimum of 5 years.

Gold Bat Game reserves the right to update these Terms & Conditions at any time. We will, however, make every effort to notify users of changes in advance.

• For significant changes, notice will be given at least 14 days in advance via the registered email address or on the platform.
• Minor amendments may take effect immediately, and the "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the Platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you have the right to close your account and any remaining balance will be refunded.